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Claim goods

As a customer, you have the right to claim for defective goods if:

• The product has a manufacturing defect or does not meet the specifications in the description.
• The product was damaged in transit.
• The product does not perform as expected

Claim procedure

1. Prepare the following documents for a quick processing of your claim: invoice number, description of the defect, photos or a short video of the defective product.

Contact us by e-mail info@wocherie.com

Return goods

• You are allowed to return the product within 14 days without having to explain why.
• Goods must be complete, undamaged and not have signs of using
• Shipping costs associated with returning the goods are the responsibility of the buyer. The initial shipping fee is not refundable.
• Your request will normally be processed within 10 business days of receipt of the returned item.

Important Information for Bed Purchases: Our beds are vacuum-packed for easy delivery and handling. Please note that returns are accepted only if the bed is repackaged in the original vacuum-sealed packaging. Ensure the bed is vacuumed and securely sealed before returning