Privacy Policy

Effective Date: March 3, 2024

Website: wocherie.com

 

1. Data Controller

The data controller for this service is Wocherie OÜ (registry code: 16826825), registered at Gerassimovi 4-64, 20105 Narva, Estonia.

For any privacy-related questions, contact us at: info@wocherie.com

2. What Personal Data We Collect

When you visit our website, place an order, or interact with us, we may collect the following categories of personal data:

2.1 Data You Provide Directly

•        Full name

•        Email address

•        Shipping and billing address

•        Phone number (if provided)

•        Payment information (processed securely by Stripe — we do not store your full card details)

•        Any information you include in communications with us

2.2 Data Collected Automatically

•        IP address

•        Browser type and version

•        Device information

•        Pages visited, time spent on pages, and clickstream data

•        Cookies and similar tracking technologies (see Section 8 below)

•        Referring website URL

2.3 Data from Third Parties

•        Shopify: our e-commerce platform, which processes orders and stores customer data on our behalf

•        Stripe: our payment processor, which handles payment transactions securely

3. Legal Basis for Processing (Article 6 GDPR)

We process your personal data based on the following legal grounds:

•        Performance of a contract: to process your orders, arrange delivery, and handle returns or exchanges

•        Legal obligation: to comply with tax, accounting, and other regulatory requirements

•        Legitimate interest: to improve our website, prevent fraud, and ensure the security of our services

•        Consent: where you have given explicit consent, for example for marketing emails. You may withdraw consent at any time

4. How We Use Your Data

We use your personal data for the following purposes:

•        Processing and fulfilling your orders

•        Communicating with you about your orders, inquiries, and support requests

•        Sending marketing communications (only with your consent)

•        Improving our website, products, and services

•        Preventing fraud and ensuring website security

•        Complying with legal obligations

5. Data Sharing and Recipients

We do not sell your personal data. We may share your data with the following categories of recipients:

•        Shopify Inc.: our e-commerce platform provider (data processed in accordance with Shopify's Data Processing Addendum)

•        Stripe, Inc.: our payment processor, for secure handling of payment transactions

•        Shipping and logistics providers: to deliver your orders within the EU

•        Tax and accounting service providers: to comply with Estonian and EU tax obligations

•        Law enforcement or regulatory authorities: where required by law

6. International Data Transfers

Some of our service providers (such as Shopify and Stripe) may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions, to protect your personal data in compliance with the GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

•        Order and transaction data: retained for the duration required by Estonian and EU tax and accounting laws (generally up to 7 years)

•        Account and contact data: retained as long as you have an active customer relationship with us, or until you request deletion

•        Marketing data: retained until you withdraw your consent or unsubscribe

•        Website analytics data: retained in anonymized or aggregated form

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device to help us provide a better user experience.

Types of cookies we use:

•        Strictly necessary cookies: required for the website to function (e.g., shopping cart, checkout). These do not require consent

•        Analytics cookies: help us understand how visitors use our website. Used only with your consent

•        Marketing cookies: used to show relevant advertisements. Used only with your consent

You can manage your cookie preferences through the cookie banner displayed on our website or through your browser settings. For more information, refer to our Cookie Policy (if applicable).

9. Your Rights Under the GDPR

As a data subject in the EU, you have the following rights:

•        Right of access: request a copy of your personal data

•        Right to rectification: request correction of inaccurate data

•        Right to erasure ('right to be forgotten'): request deletion of your data, subject to legal retention requirements

•        Right to restriction of processing: request limitation on how we use your data

•        Right to data portability: receive your data in a structured, commonly used format

•        Right to object: object to processing based on legitimate interests or for direct marketing

•        Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@wocherie.com. We will respond within 30 days of receiving your request.

10. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

Website: www.aki.ee

Email: info@aki.ee

Address: Tatari 39, 10134 Tallinn, Estonia

You also have the right to lodge a complaint with the supervisory authority in your country of residence.

11. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include SSL encryption on our website, secure payment processing through Stripe (PCI DSS compliant), and restricted access to personal data within our organization.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Wocherie OÜ

Gerassimovi 4-64, 20105 Narva, Estonia

Email: info@wocherie.com

Registry code: 16826825